Ammeråns Fiskecamp AB – Booking and stay conditions
1. Booking
A booking made through our system is a request. It is only confirmed once we have accepted it, usually within 1–2 hours.
Same-day bookings only by phone. Houses and cottages can be booked until 6pm.
For the quickest response: call, text or message on WhatsApp: +46 70 591 76 12 (Swedish, German, English).
We require name, address, dates and payment details. The person making the booking must be at least 20 years old.
2. Privacy policy
Privacy policy
We are committed to protecting your personal data and handle it in accordance with the EU General Data Protection Regulation (GDPR) and applicable Swedish data protection laws.
Collection and use of data
We process personal data such as name, phone number, email address, registration number, booking details and payment information solely to manage bookings, stays, billing, guest communication and to comply with legal obligations.
Online booking
When using our online booking system, your data is processed to administer bookings, stays and payments.
WiFi
When using our WiFi network, technical data such as IP address, device, time and duration of use may be stored to provide the service, ensure network security and prevent misuse.
CCTV
Parts of the campsite may be monitored by cameras for security reasons. Recordings are kept only for a limited time and automatically deleted unless needed to investigate incidents.
Newsletter
If you subscribe to our newsletter, we use your email address to send information and offers. You may unsubscribe at any time.
Cookies and website
Our website uses cookies and possibly analytics tools to operate the site, improve user experience and analyse usage.
Sharing of data
Personal data is only shared when necessary for booking, payment, IT services, accounting or if required by law.
Retention period
Personal data is retained only as long as necessary for the purpose or as required by law.
Your rights
You have the right to request information about your data, request correction or deletion, restrict processing and data portability. You may also file a complaint with the Swedish supervisory authority:
The Swedish Authority for Privacy Protection.
Contact
If you have questions about data protection, please feel free to contact us.
3. Payment
Accommodation (houses, cottages, hostels): 50% deposit required at booking, balance due on arrival – companies invoiced.
Guests from Sweden: Swish or card on site. International guests: usually bank transfer.
Payment terms are always stated in your booking confirmation.
4. Check-in and check-out
5. Cancellation & no-show
General information
Cancellations must always be in writing (email, SMS or WhatsApp) and are only valid once confirmed by us.
Administration fee: 100 SEK per cancellation.
Pitch: full refund if cancelled more than 48 hours before arrival; 48–24 hours, 100 SEK fee; less than 24 hours, full charge.
Houses, cottages and hostels: cancellations more than 30 days before arrival receive refund minus 100 SEK; 30–14 days, 50% charge plus fee; 13 days or less, full charge.
No-shows are charged 100%.
6. During your stay
Quiet hours 10pm–7am across the site, including service buildings. You may sit outside but keep voices low. Repeated disturbances may result in eviction without refund.
Sauna and grill huts cannot be booked – they are for everyone's use.
Maximum number of guests equals the number of fixed beds (fire safety). Cot for infants by arrangement.
7. Cleaning & accommodation condition
Please leave the accommodation as you found it. Instructions are provided in the cottage.
Final cleaning must be booked no later than the day before departure.
If accommodation is left in an unacceptable condition, a cleaning fee will be charged.
Sort waste into designated bins.
8. Damage & liability
You are responsible for any damage to accommodation, furnishings, boats and the site.
Report damage immediately via SMS or WhatsApp.
Boats should be returned in good condition. Fishing permits are not included – please purchase via iFiske.
9. Pets
Dogs are welcome in certain accommodations – please inform us when booking.
Dogs must always be on a lead on site. Not allowed in shared areas of the service building, kitchen or toilets.
You are responsible for cleaning up after your dog.
10. Insurance
If you have Camping Key Europe (paid version), accident insurance is included during your stay.
>It is not compulsory, but we recommend you have your own insurance for your stay.
11. Winter & electricity
Electricity is for lighting, TV and phone charging etc. – not for heating or electric car charging.
In winter: use gas or diesel heaters.
Power outages are considered force majeure.
12. Force majeure
13. Contact & emergencies
14. Other